![]() ![]() ![]() This exempts us from complying with the Customer Service Guarantee performance standards for the duration of the Mass Service Disruption. These situations can include natural disasters, extreme weather conditions and instances where our facilities have been damaged through no fault of our own.ĭuring these times a Mass Service Disruption exemption may be put in place. Sometimes things happen beyond our control that mean we can’t connect or fix faults to standard telephone services in our usual timeframes, or even keep appointments. General Notice of Customer Service Guarantee exemption for Mass Service Disruption to Telstra services and operations
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